Privacy Policy

1. Information We Collect

Account registration information

When you create an account we collect your name, email address, phone number, and a password (stored only as a secure hash). If you sign in with Google, we receive your name, email address, and Google profile picture from Google instead of a password.

Client profile information

Optional profile photo, contact preferences, and your saved booking history.

Braider profile information

Business name, bio, service list and prices, working hours, service address, portfolio and workspace photos, and the identity/verification documents you submit with your braider application.

Booking and appointment information

The service and any variants you select, appointment date and time, hair/add-on choices, special requests, the braider you book with, and the status of the appointment.

Location and address information

The city or zip code you search, the braider service address you are matched to, and — only if you grant browser permission — your approximate device location. Location is used to find braiders near you and to sort results by distance.

Reviews and ratings

Star ratings and review text you submit after a completed appointment, shown publicly with your display name.

Payment and deposit information

Deposit amount, remaining balance, payment status, and a payment reference from our payment processor. Card numbers are entered directly into Stripe's hosted payment fields. We do not receive or store complete payment card information.

Communications

Messages you exchange through the platform, support requests, and records of the transactional emails and SMS notifications we send you.

Technical information

IP address, browser and device type, pages visited, and timestamps — used to keep the platform secure, diagnose errors, and improve the product.

2. How We Use Your Information

• Create and maintain your account and sign you in.
• Match clients with nearby braiders and calculate distance between you and a braider.
• Take booking deposits and record the remaining balance owed to your braider.
• Send booking confirmations, reminders, and appointment updates by email and SMS.
• Review and verify braider applications and displayed credentials.
• Publish reviews and ratings and calculate braider rating averages.
• Provide customer support and help resolve disputes between clients and braiders.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal, tax, and accounting obligations and enforce our Terms of Service.

3. Service Providers We Share Data With

We share personal information only with the providers we need in order to operate the platform, and only as necessary for them to perform their service:

• Stripe — payment processing for booking deposits. Card data is handled entirely within Stripe's payment infrastructure.
• Google (Sign-In) — optional authentication. We receive your basic Google profile information when you choose to sign in with Google.
• Google Maps and Geocoding — map display and converting addresses/zip codes into coordinates so we can rank braiders by distance. Your browser sends your IP address to Google when a map or geocoding request loads.
• Our cloud database, authentication, and file storage provider — secure hosting of account data, bookings, and uploaded photos.
• Email and SMS delivery providers — sending account and appointment notifications.
• The braider you book — your name, contact details, and booking details, so they can deliver your service. Braiders receive the client information needed for the appointment.

We do not sell your personal information, and we do not use your data for third-party advertising or ad targeting.

4. Cookies and Necessary Technologies

We use first-party cookies and browser storage that are necessary for the site to work: keeping you signed in, remembering your booking progress, and basic error/usage diagnostics. We do not use advertising or cross-site tracking cookies. Clearing cookies in your browser will sign you out.

5. Fraud Prevention and Security

Data is encrypted in transit (TLS) and at rest, access to records is restricted by row-level database security so users can only read their own data, and payment fields are hosted by Stripe. We monitor for suspicious sign-ins, fraudulent bookings, and abuse. No system is perfectly secure — please use a strong, unique password.

6. Data Retention

We keep account, booking, and payment records for as long as your account is active and afterwards for the period required to meet tax, accounting, and dispute-resolution obligations. Identity documents submitted with a braider application are retained only for as long as needed to review the application and are then deleted. You may request earlier deletion as described below.

7. Your Rights and Choices

• Access the personal information in your account and request a copy.
• Correct or update your profile information from your dashboard.
• Delete your account and associated personal data using the delete-account option in your dashboard, or by emailing us.
• Unsubscribe from non-essential email using the link in any message. Transactional booking messages are required to deliver the service.
• Withdraw browser location permission at any time in your device settings.

Records we are legally required to retain (for example, payment records) may be kept after account deletion.

8. Children's Privacy

Wevaz Hair Braiding is not intended for users under 16, and we do not knowingly collect personal information from children. A parent or legal guardian must create the account and book on behalf of a minor.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above will always reflect the current version, and material changes will be communicated by email or an in-app notice before they take effect.

10. Contact Us

Questions or privacy requests? Email wevazhairbraiding@gmail.com or call +1 281-612-1387. See also our Terms of Service.